Additional Information

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• ​The practice closes between 1pm and 2pm

• We have many precautions in place to keep you safe. You can wear a face covering if you wish and we will provide hand gel on arrival.

• The practice has disability access, and although 2 surgeries are upstairs, a downstairs surgery is available by prior arrangement. Our toilet is on the ground floor but is not wheelchair-accessible.

• Emergency treatment is available out of hours – please telephone the practice and a message will detail the arrangements.

• Short notice cancellations and failed appointments lead to valuable appointments being wasted. If this happens, it is our practice policy that a fee may be charged and we may also request a non-refundable deposit in future. You may also be declined any further appointments at the practice. We aim to send a reminder before your appointment but this is not guaranteed.

• To maintain your registration with us, we ask that you attend for regular check-ups, at least annually. If you do not do so, we may not be able to make further appointments for you.

• The practice follows agreed procedures to keep your information secure and private. For more information, please see our Privacy Notice published on our website. 

• Our practice manager, Mrs Abi Lomas, will be pleased to hear any comments, compliments or complaints you may wish to make, either in person, by telephone, in writing or through a third person.

• We accept payment by credit / debit card, cheques or cash, payable on the day of your appointment. 

• If you wish to register or if you have any queries, please do not hesitate to contact our receptionists who will be glad to assist you. 

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